Award-winning journalist Alec MacGills investigates Amazon's impact on the wealth and poverty of towns and cities across the United States. A grounded and expansive examination of the American economic divide.
Alec MacGillis's Fulfillment is not another inside account or exposé of our most conspicuously dominant company. Rather, it is a literary investigation of the America that falls within that company's growing shadow. As MacGillis shows, Amazon's sprawling network of delivery hubs, data centers, and corporate campuses epitomizes a land where winner and loser cities and regions are drifting steadily apart, the civic fabric is unraveling, and work has become increasingly rudimentary and isolated.
Ranging across the country, MacGillis tells the stories of those who've thrived and struggled to thrive in this rapidly changing environment. In Seattle, high-paid workers in new office towers displace a historic black neighborhood. In suburban Virginia, homeowners try to protect their neighborhood from the environmental impact of a new data center. Meanwhile, in El Paso, small office supply firms seek to weather Amazon's takeover of government procurement, and in Baltimore a warehouse supplants a fabled steel plant. Fulfillment also shows how Amazon has become a force in Washington, D.C., ushering readers through a revolving door for lobbyists and government contractors and into CEO Jeff Bezos's lavish Kalorama mansion.
With empathy and breadth, MacGillis demonstrates the hidden human costs of the other inequality--not the growing gap between rich and poor, but the gap between the country's winning and losing regions. The result is an intimate account of contemporary capitalism: its drive to innovate, its dark, pitiless magic, its remaking of America with every click.
Alec MacGills is a senior reporter for ProPublica and has written for The Washington Post, The New York Times and The New Yorker・@AlecMacGiliis
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There are countless ways to measure Amazon’s hold on American life. More people in the U.S. subscribe to its Prime service than voted for either Donald Trump or Joe Biden in the past election: more than 100 million, by recent estimates. Amazon reaps fully half of what people in this country spend online. It is the second-biggest private workplace in the United States, after Walmart, employing more than 800,000 people, most of whom will never set foot in the Seattle headquarters’ plant spheres. Among Amazon’s large Arizona-based workforce, most of it inside warehouses, one in three people was on the federal Supplemental Nutrition Assistance Program in 2017. Incidentally, Amazon, along with Walmart, has been one of the biggest beneficiaries of an arrangement that allows food stamps to be used for online groceries, bringing in large amounts of government money. Bezos, Amazon’s CEO, is the richest person alive.
As MacGillis notes, understanding how a single corporation became so widely and deeply entrenched requires historical perspective. Starting in the late 1970s, federal regulations governing business consolidation were loosened, and antitrust enforcement waned. Predictably, a growing share of corporate wealth began flowing to a small number of firms and, in turn, people. The rise of the internet in the 2000s accelerated the process in ways we’re by now familiar with, and a handful of companies—Google, Facebook, Apple, and Amazon, in particular—came to dominate large swaths of economic life. What MacGillis feels is underappreciated is the geographical remapping of wealth—and, with it, power—that the transformation has brought about.
Capitalism is reinstating itself in our times, stronger than ever.
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